Refund policy

Here's your Refund & Return Policy in English, ready for SUNDRIFT. I've kept the standard values filled in and left the items you should confirm in [brackets] — review those before publishing.

Refund & Return Policy

At SUNDRIFT, we want you to be completely satisfied with your purchase. If you're not fully happy with your order, we're here to help.

Return Window

You have [30] days from the date you receive your order to request a return.

To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it.
  • In its original packaging, with all tags and accessories included.
  • Accompanied by the receipt or proof of purchase (order number).

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Custom or personalized products.
  • Sale or final clearance items (if applicable to your store).
  • Items that have been used, damaged through misuse, or are not in their original condition.

How to Start a Return

  1. Email us at sundriftco@outlook.com with your order number and the reason for your return.
  2. We'll reply with instructions and the return shipping address.
  3. Once we receive and inspect your item, we'll confirm whether your refund is approved or rejected.

Important: We do not accept returns that are shipped back without being requested and confirmed by our team first.

Return Shipping Costs

Return shipping costs are the [customer's responsibility], unless the item arrived defective, damaged, or was incorrect. In those cases, SUNDRIFT will cover the cost.

We recommend using a trackable shipping method, as we are not responsible for packages lost during return transit.

Refunds

Once we receive and inspect your return, we'll notify you by email. If approved:

  • Your refund will be processed within [5 to 10] business days.
  • It will be issued to your original payment method.
  • The time it takes to appear in your account depends on your bank or payment provider.

[Original shipping costs] are non-refundable, except in cases of an error on our part.

Damaged, Defective, or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within [48 hours / 7 days] of delivery, including photos of the product and packaging. We'll arrange a replacement or full refund at no cost to you.

Exchanges

We only replace items that are defective or damaged. If you'd like a different product, we recommend requesting a return and placing a new order.

Late or Missing Refunds

If you haven't received your refund yet:

  • Double-check your bank account.
  • Contact your credit card company — it may take some time before the refund is officially posted.
  • Contact your bank, as there is often a processing delay.

If you've done all of this and still haven't received your refund, please reach out to us at sundriftco@outlook.com.

Contact

For any questions about returns or refunds, contact us at:
📧 sundriftco@outlook.com